Frequently Asked Questions
Welcome to the FAQ page of Oilfield Marketplace (OFMP), your premier source for oil and gas related tools and equipment. Here you will find answers to some of the most frequently asked questions about our platform and the products and services we offer.
Our FAQ page is designed to provide you with quick and easy access to information that you may need before making a purchase. We cover topics such as shipping, returns, payments, and more. If you can't find the answer you're looking for, our customer support team is always available to assist you.
At OFMP, we are committed to providing you with the best possible online marketplace experience. We strive to make your experience with us as seamless as possible, and our FAQ page is just one of the ways we accomplish this goal. So, whether you're looking for oil and gas tools, equipment, how to buy, or how to become a vendor, browse our website today and let us help you meet your needs.
About signing up / logging in
I'm having difficulty logging into my account. What should I do?
Not to worry! This sometimes has to do with different browsers and systems constantly evolving how they process user cookies and data. You can resolve the issue by simply clearing your cookies and browser for the OFMP website only (without affecting any of your other cookies).
Check out this link for a step-by-step guide on how to do it.
Should the issue continue after you've cleared your cookies, please reach out to us via the Customer Support form.
About the order process
I just placed an order. What happens next?
Our fulfillment process has several stages:
- Order Received
- Order in Process
- Order Shipped
- Order Ready for Pickup
- Order Complete
- Order Cancelled
At each stage you will receive an email from OFMP team with an update. You can log on to your account and check your order status at any time. Still want more info? Please contact us via our Customer Support.
How long will it take to get my order?
Each item has a “ready to pick up / ship date” as well as an additional “expected delivery time”. We work with our OEMs to keep these as accurate as possible. If you are signed into your account, then you can view your order’s status details any time.
How do I cancel or change my order?
You can only make changes to your order prior to it being “In Process”. Just reach out to Customer Support with your Order # and we will get back to you right away. Once an order is “In Process”, the OEMs have begun their fulfilment processes and canceling the order becomes exponentially more difficult. You can still contact us, however, and we will do our best to help.
I placed a request for a Service Quote. What happens next?
The associated service company will get back to you within 24-48 hrs. If, for some reason, you do not hear from them, feel free to contact us via our Customer Support.
About pricing, discounts, and tax exemption
I am eligible for tax exemption. What are the steps that I need to follow to see that exemption reflected across my account and purchases?
The process for proving your eligibility for tax exemption is quite simple and can be done in 3 steps:
- Create an account at theofmp.com/register in order to have a unique customer ID generated in your name.
- Prepare the following documentation supporting your tax exemption:
- Agency Agreement Letter authorizing the registered account holder on OFMP to make purchases on behalf of his/her company and
- Tax Exemption Certificates issued to Hexacom, a Division of Schlumberger Technology Corporation.
- Upload the required documents listed above using the following path:
- Sign in into the system using you account credentials
- Navigate to account profile control panel (link in the header dropdown)
- Navigate to “Documents” tab
- Click “Upload” button and upload your documents each individually
- After the upload, mark your documents with a checkbox which will appear on the left next to your uploaded document name
- Click “Share button”
- From the company list select “OFMP” marking it by a checkbox and click “Share”
This is a one-time setup process that generally takes 48 hours to review and complete. You will be notified via email by our team as soon as your tax exemption status has been updated. After that, you simply need be signed in to OFMP account you created above and your tax exemption will be validated upon checkout every time you buy through TheOFMP.com.
Are prices on OFMP negotiable? What if I am eligible for customer-specific pricing?
Contractual discounts are available for approved and linked customer accounts, and several of our sellers offer them today. If you believe that you are eligible for preferential pricing, then please reach out via our Customer Support form and we will work with you to determine any applicable discounts.
Is OFMP open to all of my employees?
Yes, the “Sign Up Now” button on OFMP allows any of your personnel to register for an OFMP account and immediately begin purchasing products that are available. If your account is linked to a contractual discount and you wish to add or remove employee access to that discount, then please send your OFMP account information to Customer Support and we’ll help you with the process.
About payment options
When will my credit card be charged or funds withdrawn from my bank account?
When you click the “Place Order” button, we verify that you entered the credit card or bank account information correctly. We will only charge your credit card or withdraw funds from your account when your order is ready to be packaged for delivery or pickup.
My credit card is maxed out. Can I pay a different way?
Today, OFMP accepts payment via credit cards and ACH (bank transfer). If your credit card is not able to cover the purchase amount, then you’ll need to pay via ACH. We are currently evaluating additional forms of payment, so please sign up for our newsletter or follow us on social media for updates on when those will become available. That being said, if none of our current payment options work for you, then please send us a snapshot of your checkout page using our Customer Support form and we will try to find a solution.
Any plans to expand payment methods past credit cards and ACH?
Absolutely yes! Have a payment method in mind that would improve your experience? Send us your suggestions using our Customer Support form.
Can I save my preferred payment method on the site?
Yes, you can save your preferred payment methods (both credit cards and bank accounts for ACH) as part of your OFMP user profile.
I’m a manufacturer of oilfield products (OEM) and want to list my products on OFMP. How do I do that?
We definitely want to hear from you. Any OEMs looking to better reach new and existing customers by listing their products on OFMP should reach out via our Customer Support form, and we will be in touch.
Can I quickly search for an item on OFMP if I have the product name or part number?
Yes, there is a search feature built into the site that can be accessed by clicking the “Search” button at the top of the page. The search will execute based on keywords, brand names, and/or part numbers.
What if I can’t find the product I am looking for on OFMP?
We are adding new products to our virtual shelves each day. That being said, if a particular product or part number you need isn’t currently available on OFMP, then please reach out to us via our Customer Support form and let us know what it is. We will then work with our network of OEMs to see if we can get your desired product listed and available for purchase.
About your OFMP profile
Can I save my preferred products in my shopping cart?
Yes. As long as you’re logged into your account, you can save products in your cart to purchase at a later date and even have the ability to save multiple, distinct carts – stored in the My Account section. You can also share and upload saved carts from others to then purchase.
I ship to multiple locations. Can I save each shipping location on OFMP?
Yes, you’re able to add unlimited shipping locations to your account in order to expedite the checkout process.
Does OFMP save my previous order history?
Yes, all previous orders placed through OFMP are saved under “My Orders” in the My Account section.