We're here to help
Contact us to answer any questions you may have
I just placed an order. What happens next?
Our fulfillment process has several stages: Order Received, Order in Process, Order Shipped, Order Ready for Pickup, Order Complete, and Order Cancelled. At each stage you will receive an email from TheOFMP.com with an update. You can log on to your account and check your order status at any time. Still want more info? Email us at CustomerService@TheOFMP.com.
When will my credit card be charged?
When you click the “Place Order” button, we verify that you entered the card information correctly. We will only charge your credit card when your order is ready to be packaged for delivery or pickup.
My credit card is maxed out, can I pay in a different way?
Today TheOFMP.com only takes credit cards. We are, however, evaluating other means of payment, so please stay tuned. In the meantime, please send us an email with a snapshot of your checkout page and we will try to find a solution.
I am eligible for tax exemption. What are the steps that I need to follow to see that exemption reflected across my account and purchases?
- Create an account on TheOFMP.com in order to have a unique customer ID generated in your name.
- Prepare the following documentation supporting your tax exemption:
- Agency Agreement Letter authorizing the registered account holder on TheOFMP.com to make purchases on behalf of his/her company and
- Tax Exemption Certificates issued to Hexacom a Division of Schlumberger Technology Corporation.
- Send the 2 documents listed above to CustomerService@TheOFMP.com with the headline “Tax Exemption Status: [Company Name]“ and The OFMP team will communicate your request to our tax department.
This is a one-time set-up process and generally takes less than 48 hours to complete. You will be notified via email by our team as soon as your tax exemption status has been updated. After that, you simply need to add your company name in the “Ship To“ address field upon checkout and your tax exemption will be validated every time you buy through TheOFMP.com.
Any plans to expand payment methods past credit cards?
Absolutely yes! Have a payment method in mind that would allow you to use the site more? Send us your suggestions at CustomerService@TheOFMP.com.
I’m a manufacturer of oilfield products (OEM) and want to list my products on The Oilfield Marketplace, how do I do that?
We definitely want to hear from you. Any OEM looking to use TheOFMP.com to reach new and existing customers with their products should email CustomerService@TheOFMP.com and we will be in touch.
How long will it take to get my order?
Each item has a “ready to pick up or ship date” as well as an additional “expected delivery time”. We work with our OEMs to keep these as accurate as possible. If you are signed in with your account, you can view the status of your order.
I placed a request for a Service Quote. What happens next?
The associated service company will get back to you within 24-48 hrs. If, for some reason, you do not hear from them, feel free to contact us at CustomerService@TheOFMP.com.
How do I cancel or change my order?
You can make changes to your order prior to it being “In Process”. Just email CustomerService@TheOFMP.com with your Order # and we will get back to you right away. Once an order is “In Process”, the OEMs have started their order process, and canceling the order is more difficult. You can still email us, however, and we will do our best to help.